Customer Survey

We solicit comments from our customers with a survey mailed to the home or the option of using the on-line survey form. We appreciate the reviews we receive from our customers. We are in the business of fixing appliances but we also strive to fix any customer service issues that might occur. Your feedback helps us provide the best service possible.


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Your opinion of our service is very important to us. Please take a few minutes to complete this form. Go the reviews page to read what other customers have said about our their service experience with Appliance Service Station.

Was the appliance we serviced for you still under the manufacturer warranty?

Yes

No

Would you like to have someone contact you? (be sure to complete the survey questions after checking "yes")

Yes

Please answer each question with one of the following values:
A - Completely Satisfied, B - Mostly Satisfied, C - Somewhat Satisfied, D - Mostly Dissatisfiedd, F - Completely Dissatisfied

Was your call answered in a friendly, helpful and efficient manner?

A (high)
B
C
D
F (low)

Was your service appointment convenient for you? 

A (high)
B
C
D
F (low)

Did we repair your appliance in a timely manner?

A (high)
B
C
D
F (low)

Did our technician treat you and your property with respect? 

A (high)
B
C
D
F (low)

Was your appliance repaired to your satisfaction?

A (high)
B
C
D
F (low)

How would you rate your overall experience with our company? 

A (high)
B
C
D
F (low)

Would you use our company again and/or recommend us to a friend or neighbor? 

A (high)
B
C
D
F (low)

Was there a technician who was especially helpful?

Was there a call taker who was especially helpful?

Reference Number - (Job Number, Invoice Number or your Phone Number)?

Please indicate how  you were referred to our company :



If you would like to receive a monthly email of useful hints, tips, and specials from us please provide your email (Note: Please be sure to fill in the reference number above so we connect your e-mail address to the proper account)

Email address

Please add your general comments here:

Please click Submit button--Thank you for taking the time to complete this form!

 
 
       

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